1. Return Window

We accept returns within 30 days from the date of delivery. After 30 days, unfortunately, we are unable to process a return or exchange.

2. Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

  • Unused and in original condition: The item should be unused, undamaged, and in its original packaging.
  • Receipt or proof of purchase: You must provide proof of purchase or an order number to facilitate the return process.

3. Non-Returnable Items

Certain items cannot be returned. These include:

  • Products that have been used or damaged by the customer.
  • Custom or personalized items.
  • Gift cards.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Visit our Contact Us page or email us at admin@molrix.xyz with your order number and a brief description of the issue.
  2. Our customer support team will provide you with a return authorization and instructions on how to send the item back to us.
  3. Please pack the item securely in its original packaging, if possible.

5. Return Shipping

  • You are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure that the returned item reaches us safely.

6. Refunds

Once we receive the returned item, we will inspect it to confirm that it meets our return conditions. If approved, a refund will be processed to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your statement, depending on your bank or payment provider.

7. Exchanges

If you wish to exchange an item, we recommend following the return process for a refund and then placing a new order for the desired item. Exchanges can be handled on a case-by-case basis, so please contact our customer support team for assistance.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt. We will assist you in arranging a replacement or full refund at no additional cost to you. Please provide clear photos of the damaged item and packaging to help expedite the process.

9. Contact Us

If you have any questions or need assistance with a return, don’t hesitate to reach out to us. Our customer service team is here to help!