1. Warranty Coverage

Molrix.xyz offers a 1-year limited warranty on all kitchen utensils purchased directly from our website. This warranty covers:

  • Defects in materials or workmanship: If your utensil is found to have a manufacturing defect, we will repair or replace it at no additional cost to you.
  • Functionality issues: If the product fails to function properly due to defects, we will offer a repair, replacement, or refund, depending on the circumstances.

This warranty does not cover damage resulting from:

  • Normal wear and tear
  • Misuse, abuse, or improper care
  • Accidental damage
  • Modifications made to the product
  • Damage caused by failure to follow the care instructions provided

2. Warranty Period

Our warranty period lasts for 1 year from the date of purchase. If the product develops a defect within this time frame, you are eligible for a replacement or refund, as long as the product is returned in accordance with our return policy.

3. How to File a Warranty Claim

If you believe your kitchen utensil is defective and covered under warranty, please follow these steps:

  1. Contact Customer Support: Email us at admin@molrix.xyz with your order number, a description of the issue, and photographs or video evidence of the defect.
  2. Verification: Our customer service team will review your claim and verify whether it is covered by the warranty.
  3. Return or Exchange: If your claim is approved, we will provide you with instructions for returning the product. Once the defective item is returned, we will either issue a replacement or provide a full refund, depending on the circumstances.

4. Exclusions

The following conditions are not covered under this warranty:

  • Products purchased from unauthorized resellers
  • Products that have been subjected to improper cleaning, storage, or maintenance
  • Products that have been altered or modified in any way
  • Damage caused by accidents or misuse

5. How to Care for Your Kitchen Utensils

To ensure the longevity of your kitchen utensils and avoid issues that may void the warranty, please follow our recommended care instructions:

  • Hand wash whenever possible.
  • Avoid harsh cleaning agents that may damage the finish or surface.
  • Store properly to prevent unnecessary wear and tear.
  • Use only for intended purposes to avoid damaging the product.

6. Refund Policy

If we are unable to repair or replace a defective item, we will offer a full refund for the purchase price of the product. Refunds will be processed to the original payment method used for the purchase.

7. Contact Us

If you have any questions regarding the warranty or need assistance with your claim, please contact us: